Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Courtney Tabke

Courtney Tabke

September 11, 2024

5  out of  5
rating by Courtney Tabke
"We have never had any issues with Diana Phelps and company. They are all so quick to help and jump through hoops to get us where we need. Audrey is who we mainly deal with and she is amazing. You see her smile through the phone. 100% love doing business with them!"
Profile photo of Christina Butterfield

Christina Butterfield

September 10, 2024

5  out of  5
rating by Christina Butterfield
"I can’t thank her enough for helping figure everything out this morning!!!"
We responded:
"Thanks Christina for your wonderful review of Audrey. We greatly appreciate you recognizing how much we strive to help our customers through the challenging issues which test all our patience. We are here for you and all our customers. Diana"
Profile photo of Gunner Haynes

Gunner Haynes

September 9, 2024

5  out of  5
rating by Gunner Haynes
"Very prompt service and easy to work with."
We responded:
"Thanks Gunner for your great review of our office. We strive to provide excellent service for all your insurance needs and greatly appreciate your loyalty to State Farm and our agency. Diana"
Profile photo of James Spellman

James Spellman

September 9, 2024

5  out of  5
rating by James Spellman
"Very good service"
We responded:
"Thanks James for the excellent review. We appreciate you so much and hope to keep serving you for all your insurance needs for a lifetime. Diana"
Profile photo of Holly Andrews

Holly Andrews

September 9, 2024

5  out of  5
rating by Holly Andrews
"Audrey was super helpful!"
We responded:
"Thanks Holly for the great review of Audrey's great service. We appreciate your business and hope to serve you for all your insurance needs for a lifetime. "
Profile photo of David Lawrence

David Lawrence

September 5, 2024

5  out of  5
rating by David Lawrence
"Always very helpful anytime I have called and needed something."
We responded:
"Thanks Dave for your kind words. We appreciate the many years you have been a loyal State Farm customer and we hope to serve you and Dustia for all your insurance needs for a lifetime. Diana"
Profile photo of Mirth

Mirth

September 3, 2024

5  out of  5
rating by Mirth
"Audrey was such a huge help! I really had no idea what I was needing but she did and handled it all for me so smoothly!! Absolutely wonderful! Thank you!"
We responded:
"Thanks for giving our office and Audrey a great review. We appreciate your business and hope to continue to serve you for all your insurance needs. We take great pride in being very knowledgeable and helping our customers through all the events in their lives. Diana"
Profile photo of Troy Leitschuck

Troy Leitschuck

September 3, 2024

5  out of  5
rating by Troy Leitschuck
"Audrey helped with my question"
We responded:
"Thanks Troy for letting us know about Audrey's excellent service. We appreciate you as a loyal State Farm customer."
Profile photo of Deb Brooks

Deb Brooks

September 3, 2024

5  out of  5
rating by Deb Brooks
"Audrey was outstanding!"
We responded:
"Thank you Deb for recognizing Audrey's outstanding service. We appreciate you as a loyal long time customer of State Farm. Diana"
Profile photo of Jason Veith

Jason Veith

August 28, 2024

5  out of  5
rating by Jason Veith
"Audrey was quick and reliable as always."
We responded:
"Thanks Jason for your recognition of Audrey's good work. Thanks for trusting State Farm to serve you for all your insurance needs. We greatly appreciate you. Diana"
Profile photo of Shania Wiltfang

Shania Wiltfang

August 28, 2024

5  out of  5
rating by Shania Wiltfang
"Aubrey was very quick to pull up our account and extremely friendly while helping me."
We responded:
"Thanks Shania for recognizing Audrey for her excellent work. We greatly appreciate you for trusting us to serve you for all your insurance needs. Diana"
Profile photo of Deborah Silos

Deborah Silos

August 28, 2024

5  out of  5
rating by Deborah Silos
"I was very satisfied with Audrey's help getting my payment she new exactly how to help me and she was friendly also"
We responded:
"Deborah, thanks for recognizing Audrey. We greatly appreciate you as a long time loyal customer of State Farm. Diana"
Profile photo of Regina Hanson

Regina Hanson

August 22, 2024

5  out of  5
rating by Regina Hanson
"Audrey was very professional and so helpful!! I am very pleased with her help and she put my mind at ease! Thank you!"
We responded:
"Regina, Thanks so much for your kind words for Audrey. We greatly appreciate you as a loyal State Farm customer for all these years and look forward to serving your family and you for a lifetime. Diana"
Profile photo of Deb Priester

Deb Priester

August 22, 2024

5  out of  5
rating by Deb Priester
"The customer service is outstanding. You can be reassured that Diana and her staff will go above and beyond for her customers! Trust is a very special thing in this day and age and you can trust Diana and her team, to me that speaks volumes!!"
We responded:
"Thanks Deb for recognizing Brea and our team for our customer service. We appreciate you as a loyal auto and home insurance customer for so many years. "
Profile photo of Amanda Jones

Amanda Jones

August 22, 2024

5  out of  5
rating by Amanda Jones
"Audrey was amazing and patient with me and all my questions!"
We responded:
"Thank you, Amanda, for your great review of Brea! She is truly dedicated to helping each and every one of our customers with the highest customer service possible. We are grateful that we get to take care of all of your insurance needs - Diana."
Profile photo of Sue Twidwell

Sue Twidwell

August 21, 2024

5  out of  5
rating by Sue Twidwell
"I placed a call to Diana Phelps State Farm agency today to inquire about insurability of one of my vehicles. Audrey was able to find my policy immediately and answered my question completely, thoroughly, and with a cheerful customer service attitude. Then called a second time to ask if my roadside assistance included replacement of a battery. Once again, Audrey delivered excellent service. Diana Phelps is blessed to have Audrey on her team. Thank you, Audrey. Appreciate you!!!!!!"
We responded:
"Thanks so much Sue for the excellent review of Audrey. Having Audrey on my team is absolutely a blessing and we all appreciate the unbelievable work she does every day. She is logged in working hard far before the doors open, she works while riding in the car and stays long after the doors close. That girl is a "go getter". She can build fence, bale hay, rodeo and get dirty with the best of them. She is smart, funny and kind. I ask her every day where State Farm has hidden the buttons. She knows. We all need an Audrey! Thanks also Sue for allowing our agency to serve you for all your insurance needs. You are the best! Diana"
Profile photo of Makenzie Walker

Makenzie Walker

August 16, 2024

5  out of  5
rating by Makenzie Walker
"Thank you so much Audrey for helping me with my insurance."
We responded:
"Thanks Makenzie for recognizing Audrey's excellent service. We appreciate you as a loyal State Farm customer. Diana"
Profile photo of candi miller

candi miller

August 15, 2024

5  out of  5
rating by candi miller
"Perfect"
We responded:
"Thanks for the excellent review Candi. We really appreciate you as a very long standing State Farm customer. Diana"
Profile photo of Sali L

Sali L

August 13, 2024

5  out of  5
rating by Sali L
"I received my new car today and the dealership took my old one. I went online to delete my old car and add my new car. I finished everything up and didn’t give it another thought. About a half hour later, Audrey called to make sure that I was the one making changes to my policy. She verified the changes I had made and asked about a service I had declined (rental car coverage in case my car is out of service). She verified the cost of adding the product(?) and it was negligible, so I added it. What a GREAT service that she called me to prevent fraud on my policy, and to help with services! Thanks, Audrey and State Farm!"
We responded:
"Thanks Sali for recognizing how quick Audrey is to address and watch out for our customers. We appreciate you so much for the time you have been with State Farm and we hope to have you as a customer for life. Diana"
Profile photo of J P

J P

August 13, 2024

5  out of  5
rating by J P
"Audrey solved my problem right away and is always friendly to work with."
We responded:
"Thanks JP for giving us a great reveiw. We value you as a loyal State Farm customer. We look forward to serving you for all your auto, home and life insurance needs for years and years to come."
Profile photo of Gene Valdez

Gene Valdez

August 9, 2024

5  out of  5
rating by Gene Valdez
"Audrey is always friendly and very professional with a good sense of humor."
We responded:
"Thanks Gene for recognizing Audrey's excellent talent. She is such a great team member for our agency. We appreciate your business and hope to have you as a loyal State Farm customer for life. Diana"
Profile photo of adam debock

adam debock

August 8, 2024

5  out of  5
rating by adam debock
"Audrey is handling the claim awesomely"
We responded:
"Thanks Adam for recognizing Audrey's amazing service. She is such a great advocate for all our customers. She gets things done and does everything so well. We also appreciate you as a loyal State Farm customer for all your cars and home. "
Profile photo of Mackenzie The Pisces

Mackenzie The Pisces

August 7, 2024

5  out of  5
rating by Mackenzie The Pisces
"My team takes good care of my business needs. Highly recommend!"
We responded:
"Thanks Mackenzie for recognizing our agency as high performers helping our customers navigate through their insurance needs. We take great pride in providing excellent customer service. We appreciate you being our valued customer and hope we can serve your for all your insurance needs for life!"
Profile photo of Jody Hudson

Jody Hudson

July 30, 2024

5  out of  5
rating by Jody Hudson
"Audrey"
We responded:
"Thanks Jody, we appreciate you so much as a loyal State Farm customer. We hope to have you as our customer for life. Diana"
Profile photo of Melissa Eckhoff

Melissa Eckhoff

July 23, 2024

5  out of  5
rating by Melissa Eckhoff
"She was amazing and funny"
We responded:
"Thanks Melissa for your review. We love service loyal customers like you and want you as a customer for life!"