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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christopher Zelasney Jr.

Christopher Zelasney Jr.

May 16, 2025

5  out of  5
rating by Christopher Zelasney Jr.
"Great service. Very nice and easy to talk to"
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Al Pal

May 15, 2025

5  out of  5
rating by Al Pal
"Fantastic help!"
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Christine Widener

May 8, 2025

5  out of  5
rating by Christine Widener
"Thank you to Diana and her crew. It's been a pleasure working with you all. You are a friendly bunch that work hard to get us the best for less."
We responded:
"Thanks so much Christine for the very kind words. We are so happy to have you as a State Farm customer and look forward to serving you for all your insurance needs for a lifetime. Diana"
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Jeff Bomberger

May 5, 2025

5  out of  5
rating by Jeff Bomberger
"Audrey was more than helpful! Treated me like a person she knows and cares about, like always! It is always a pleasure working with the agents at Diane Phelps, State Farm Agency."
We responded:
"Thanks Jeff for recognizing Audrey for her excellent customer service. She is such a great asset to our team. We appreciate all the years you have been a loyal customer of State Farm and my agency. We greatly appreciate you and your family. Diana"
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Holly Thomas

April 7, 2025

5  out of  5
rating by Holly Thomas
"This State Farm office has been nothing short of amazing. From helping our transition of insurance to billing and feeling at home, this office is extremely helpful and welcoming."
We responded:
"Thanks Holly for your very kinds compliments of our agency. We work hard to go over and above for all our customers and hope to serve you for all your insurance needs for a lifetime. Diana"
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Rajeana Karkruff

April 7, 2025

5  out of  5
rating by Rajeana Karkruff
"Audrey in the North Platte, NE office is always extremely helpful and cheery. Makes it very pleasant, even if calling with an issue."
We responded:
"Thanks Rajeana for the great review. We appreciate all the years of being our loyal customer to serve you for all your insurance needs and look forward to many years to come. Diana"
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Connie Houlden

April 1, 2025

5  out of  5
rating by Connie Houlden
"Very helpful and searched until she found my old policy."
We responded:
"Thanks Connie for the great review. We really appreciate you trusting our agency and State Farm to serve you for your insurance needs. We look forward to a long relationship with your family and you. Diana"
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Jim Petersen

April 1, 2025

5  out of  5
rating by Jim Petersen
"Audrey did a nice job. Just what I wanted. She did a nice job."
We responded:
"Thanks Jim for your kind words about Audrey. She is very good. We greatly appreciate you being such a loyal State Farm customer. "
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Denise Winslow

March 31, 2025

5  out of  5
rating by Denise Winslow
"Audrey helped me out. She did several things today along with processing my bill and emailing the storage unit for me."
We responded:
"Denise, thank you so much for taking the time to leave us feedback - Diana."
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Amber K

March 28, 2025

5  out of  5
rating by Amber K
"I love being able to call this insurance company. Audrey is so personable and sounds as if she is always smiling. Thank you for the great customer service!!"
We responded:
"Thanks Amber for the wonderful words. We appreciate your business so much and hope to serve you for years to come. Diana"
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Ragib Dihan

March 28, 2025

5  out of  5
rating by Ragib Dihan
"I don’t usually write reviews, but I had to this time because of her exceptional professionalism and friendly demeanor. She is truly the best at what she does—understanding, easygoing, and a pleasure to work with."
We responded:
"Thanks Ragib, for your great description of Audrey. We are so fortunate to have her on our team. We appreciate you and hope to serve you for many years to come for all your insurance needs. Diana"
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Anthony B

March 27, 2025

4  out of  5
rating by Anthony B
"Great service always available to help me with any issues I may have"
We responded:
"Thanks Anthony for your kind words. we really appreciate you and look forward to serving you for years to come. Thanks for being a loyal State Farm customer. Diana"
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Wayd Odle

March 25, 2025

5  out of  5
rating by Wayd Odle
"Audrey is extremely helpful and kind!"
We responded:
"Thanks Wayd, for the wonderful review. We are very fortunate to have Audrey on our team. Thanks for trusting our agency and State Farm for your car insurance all these years. Diana "
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Isaac Lee

March 24, 2025

5  out of  5
rating by Isaac Lee
"Very helpful! Saved us money!!!"
We responded:
"Thanks Isaac, for the great review. I am so glad we have been able to save you money. We have been saving people a tremendous amount of money. Thanks for trusting our agency to serve you for all your insurance needs. Diana"
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Timothy Willson

March 14, 2025

5  out of  5
rating by Timothy Willson
"I was very impressed with Audrey's customer service. I filled a quote out late last night and she followed up with me first thing this morning. Her attention to detail got me the coverage I needed in a quick and painless process. Thank you Audrey!"
We responded:
"Thanks, Timothy for your wonderful words about Audrey's efficiency and knowledge. We appreciate you. Diana "
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Kristen Nelson

March 13, 2025

5  out of  5
rating by Kristen Nelson
"Audrey is amazing!!! Super simple to work with and explains things very well! Highly recommend!"
We responded:
"Thanks, Kristen for the wonderful review of Audrey. We are very fortunate to have her as part of our professional team. We greatly appreciate your business and look forward to serving you in the future. Diana"
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Luis Arias

March 8, 2025

5  out of  5
rating by Luis Arias
"Audrey Poorbaugh, thank you for your Excellent Attention when I needed my new Auto Insurance ID Card."
We responded:
"Thanks Luis for the great review of Audrey. We appreciate you very much and thanks for trusting us with all your insurance needs. Diana"
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Jamie Matson

March 6, 2025

5  out of  5
rating by Jamie Matson
"Always great working with her."
We responded:
"Thanks Jamie for the excellent review. We appreciate you so much and hope to serve you for a lifetime Diana"
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Jennifer Schulkey

February 25, 2025

5  out of  5
rating by Jennifer Schulkey
"Great customer service and always very friendly."
We responded:
"Thanks Jennifer for the wonderful review and remarks. We work hard for our customers to provide excellent customer service. Thanks so much for your business. Diana"
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Charles Kirbey

February 25, 2025

5  out of  5
rating by Charles Kirbey
"Audrey was great at getting me my new cards so I could renew my trucks"
We responded:
"Thanks Charles for the great review of Audrey for helping you. She does an excellent job with all our customers. Thanks for being our valued customer. Diana"
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Mirth

February 6, 2025

5  out of  5
rating by Mirth
"Audrey was such a huge help! I just had a question and she was fast at answering! Absolutely wonderful! Thank you!"
We responded:
"Thanks for giving our office and Audrey a great review. We appreciate your business and hope to continue to serve you for all your insurance needs. We take great pride in being very knowledgeable and helping our customers through all the events in their lives. Diana"
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Rae K

February 6, 2025

5  out of  5
rating by Rae K
"She is awesome and very helpfull"
We responded:
"Thanks Rae for your kind words. We are so grateful to have Audrey on our team and we are so glad to have you as a State Farm customer. We appreciate you. Diana"
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Jaimelynn Johns

February 6, 2025

5  out of  5
rating by Jaimelynn Johns
"Audrey has always been super friendly and helpful!"
We responded:
"Thanks Jaimelynn for recognizing Audrey for her wonderful service. We value you and hope to serve you for a lifetime. Diana"
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Lori Kirts

February 5, 2025

5  out of  5
rating by Lori Kirts
"Audrey was extremely knowledgeable, helpful and friendly. Her explanation of everything makes me feel confident in my decision to have this company on my side."
We responded:
"Thanks Lori for the wonderful review of Audrey. She is a very knowledgeable team member that we value. Thanks for being a loyal State Farm customer. We greatly appreciate you. You are with the right agency and the right company, Diana Phelps and State Farm. We are here for you!"
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ninja silent killer

January 31, 2025

5  out of  5
rating by ninja silent killer
"Very pleasant and cordial!!"
We responded:
"Thanks for the great review. We appreciate your business and look forward to serving you for all your insurance needs. Diana"