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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luis Arias

August 9, 2025

5  out of  5
rating by Luis Arias
"Audrey Poorbaugh, thank you for your Excellent Attention when I needed to update the method of payment for my insurance."
We responded:
"Thanks Luis for the great review of Audrey. We appreciate you very much and thanks for trusting us with all your insurance needs. Diana"
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Stacy Unger

August 8, 2025

5  out of  5
rating by Stacy Unger
"Pleasant, smart and efficient!"
We responded:
"Thanks Stacy for your comment on your service by Audrey. We are very fortunate to have her on our team. We appreciate you as our valued customer and hope to serve you and all your family and friends for their insurance needs for years to come. Let everyone know about the excellent prices for car insurance and home with State Farm. Diana"
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Luis Tello

August 6, 2025

5  out of  5
rating by Luis Tello
"Audrey is awesome"
We responded:
"Thanks Luis for the great review and recognizing Audrey's excellent customer service. We are fortunate to have her on our team. Thanks for choosing State Farm and our agency to serve you for all your insurance needs. Diana"
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Anthony Aubushon

August 5, 2025

5  out of  5
rating by Anthony Aubushon
"My wife and I recently switched our home and auto insurance to The Diana Phelps agency . We can't be more pleased . The rates we received were great ! Whenever we call or visit we get great service from Audrey. We recommend giving them a shot at your insurance needs."
We responded:
"Thanks Anthony for the great review. We are thrilled to have you as new State Farm customers and hope to keep you for a lifetime. Our rates have never been more competitive in all the years as a State Farm agent. We are thrilled to be saving you money and hope to keep you for a lifetime customer. The service is the best in the industry and our agency works very hard for all our customers. Diana"
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Casandra H Garcia

August 5, 2025

5  out of  5
rating by Casandra H Garcia
"Aubrey was super helpful and great customer service!"
We responded:
"Thanks Casandra for your kind words regarding the service Audrey provided for you this week. We all want to provide the very best customer service to our customers and appreciate you taking time to let us know how we are doing. State Farm rates are excellent right now and we are excited to help people save money at a time when inflation has had a real impact on every household. We hope to keep you for a lifetime based on our excellent service. Diana"
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Jared Fox

August 4, 2025

5  out of  5
rating by Jared Fox
"Audrey"
We responded:
"Thanks Jared for the great review. We are very grateful to be able to serve you for all your insurance needs. Please tell all your friends and family we would love to insure them as well. We have been saving people so much money on their car insurance and home insurance all over Nebraska. We hope to have you as a valued customer for life. Diana"
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Lori Kirts

August 1, 2025

5  out of  5
rating by Lori Kirts
"Audrey was extremely knowledgeable, helpful and friendly. Her explanation of everything makes me feel confident in my decision to have this company on my side."
We responded:
"Thanks Lori for the wonderful review of Audrey. She is a very knowledgeable team member that we value. Thanks for being a loyal State Farm customer. We greatly appreciate you. You are with the right agency and the right company, Diana Phelps and State Farm. We are here for you!"
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Alice Springer

July 31, 2025

5  out of  5
rating by Alice Springer
"For Audrey and her help. Thank you so much for your service over the phone! Alice"
We responded:
"Thanks Alice for your review and compliments of Audrey. We value you as a loyal auto and homeowners customer for all these years. You are one of our favorites! Diana"
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Collin Casady

July 29, 2025

5  out of  5
rating by Collin Casady
"They have always been able to assist me in a timely manner. They’ve helped me get the best rate for my car, renters, and now home. I’ve always felt confident in the products and bundles they have offered me and felt like I was paying the best price."
We responded:
"Thanks Collin for the great remarks about our agency. We are here to serve all our customers with the best service possible. Our rates are fantastic and we hope to keep you for a lifetime with our service. Thanks again for your great review. Diana"
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Benjamin Martin

July 28, 2025

5  out of  5
rating by Benjamin Martin
"Always helpful and knowledgeable."
We responded:
"Thanks Benjamin for sharing your experience with our office. We work hard for our customers to provide excellent service for all their auto, home, life and financial services. "
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Scott Rudolph

July 25, 2025

5  out of  5
rating by Scott Rudolph
"I had to turn in an insurance claim for hail damage and Audrey was extremely helpful not only in assisting me with this claim but also very helpful in finding the best rates for a couple of possible new car purchases that we discussed as well as patiently working with myself and the local body shop to ensure the best possible outcome for me as a client. I've been with State Farm for a number of years now and have always gotten top notch professional customer service and I am sure that will continue based on this experience!"
We responded:
"Thanks Scott for the great remarks on Audrey's service in assisting you with your auto claim and also saving you the most money possible on your car insurance. We are always looking out for our customers in providing excellent coverage for a great price. Diana"
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Cindy marsh

July 24, 2025

5  out of  5
rating by Cindy marsh
"Audrey did a wonderful job for me . Very satisfied"
We responded:
"Thanks Cindy for the great review on Audrey's excellent work. We appreciate hearing comments from our customers and strive to provide excellent service. Thanks for being our customer and we look forward to serving you for years to come. Diana"
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Axel Alvarez

July 24, 2025

5  out of  5
rating by Axel Alvarez
"She was extremely helpful and very patient for the questions I had super friendly and enjoyable to talk to Id recommend her to anyone made it easy for me to start add and feel the benefits of the service provided"
We responded:
"Thanks Axel for your great review. We certainly appreciate your business and look forward to serving you for years to come. Diana"
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Julie Fisher

July 24, 2025

5  out of  5
rating by Julie Fisher
"I love Audrey she's helping with so many things since I've been with state farm . She's amazing!"
We responded:
"Thanks Julie for your wonderful compliments on Audrey's customer service. She is a great asset to our team. We work hard for our customers. I am so fortunate to have so much talent working with me. We appreciate your business so much and enjoy working with you. We hope to serve you for years to come for all your insurance needs. Diana "
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Stephen Kay II

July 21, 2025

5  out of  5
rating by Stephen Kay II
"Audrey provided excellent service."
We responded:
"Thanks Stephen for the wonderful review. Audrey is such a great team member. We appreciate your business and your loyalty to our agency and to State Farm. We are here to help you. Diana "
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Doug Whisenhunt

July 17, 2025

5  out of  5
rating by Doug Whisenhunt
"Audrey was very warm, friendly, and professional. She did a great job!"
We responded:
"Thanks Doug for the great review. We greatly appreciate your loyalty to State Farm and our agency all these years. We hope to serve you for a lifetime. Diana"
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J P

July 14, 2025

5  out of  5
rating by J P
"Audrey is always friendly to work with. She’s the absolute best!"
We responded:
"Thanks JP for giving us a great reveiw. We value you as a loyal State Farm customer. We look forward to serving you for all your auto, home and life insurance needs for years and years to come."
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becca freeman

July 11, 2025

5  out of  5
rating by becca freeman
"Audrey did an amazing job helping me today, I really appreciate the help and dedication that State Farm provides for our community!"
We responded:
"Thanks Becca for recognizing Audrey's excellent work. She gets things done serving our customers. We appreciate you and all your family's loyalty for so many years. We look forward to servicing all of you for years to come. Diana"
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Aditya Patil

July 10, 2025

5  out of  5
rating by Aditya Patil
"Very helpful"
We responded:
"Thanks Aditya for the great review and kind words. We are so pleased to serve you for your insurance needs. We look forward to you being a lifetime State Farm customer. Thanks for choosing our agency. Diana "
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Samantha Brewster

July 3, 2025

5  out of  5
rating by Samantha Brewster
"Very kind and helpful."
We responded:
"Thanks Samantha for your kind words. We really appreciate you as a loyal State Farm Customer and hope to serve you for many years to come. Diana"
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Angie Victory

July 2, 2025

5  out of  5
rating by Angie Victory
"It is always a pleasure to speak with anyone in this office!! Very knowledgeable and kind!!"
We responded:
"Thanks Angie for the very kind words. We are so thrilled to have your family insured with us. We appreciate each of you very much. We are so thrilled for Jordan's new dog grooming business Messy Paws to become a North Platte hit. Thanks for trusting us to serve each of you and best wishes to Jordan on her new business venture. Praying for Charity to have good health and all your family. Diana"
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Shania Wiltfang

June 30, 2025

5  out of  5
rating by Shania Wiltfang
"Aubrey was very quick to pull up our account and extremely friendly while helping me."
We responded:
"Thanks Shania for recognizing Audrey for her excellent work. We greatly appreciate you for trusting us to serve you for all your insurance needs. Diana"
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mary

June 27, 2025

5  out of  5
rating by mary
"Great service and plesant to work with!"
We responded:
"Thanks Mary for the wonderful review. We are thrilled to have you as our customer and hope to serve you for all your insurance needs for years to come. Diana"
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Mark Voelker

June 26, 2025

5  out of  5
rating by Mark Voelker
"I never look forward to dealing with insurance companies, but Elle Thompson was an unexpected pleasure to work with. Very informative and no pressure nice. Highly recommend."
We responded:
"Thanks Mark for your glowing review of Elle! We are so thrilled to have her on our team. She is wonderful with customers and we value you as a new State Farm customer. We look forward to serving you for all your insurance needs for a lifetime. Thanks for choosing our agency. Diana"
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JulieLynn Reynolds

June 25, 2025

5  out of  5
rating by JulieLynn Reynolds
"All of the professionals at State Farm (esp. Donna, Emma, et al!) have been angels helping me with so many aspects of losing my mom and figuring out things for me! There was a problem with the car title and I was completely delighted with the support State Farm agents in NP gave me! They all go above and beyond! Thank each of you and esp. Donna! Sometimes "your job" is a blessing for your clients!!!! Thank you, Donna and all the team at State Farm."
We responded:
"Thanks Julie for the wonderful remarks. We appreciate you sharing your experience with our agency and look forward to serving you going forward for all your insurance needs. We are here to help guide you through all the things life throws your way. Diana"